Technical Support and Maintenance
“Allowing professionals to handle Technical Support and Maintenance issues can reduce the total cost of ownership”
Nowadays, virtually everyone uses one or another software product as a part of their daily routine, be they a business user or an end-user. Though every software developer ensures that only error free software is released, end users still commonly face issues post development. Troubleshooting product issues post development requires specialised skills and good amount of technical knowledge and experience.
Allowing professionals to handle such issues can reduce the total cost of ownership. The professionals can install necessary updates and employ requisite optimisation techniques once the error is resolved, so that to the error doesn’t creep in again. Having an experienced technical support and maintenance team available at your service, around-the-clock, makes life a lot easier.
WHY INFOSUBWAY COULD BE A GOOD CHOICE FOR TECHNICAL SUPPORT AND MAINTENANCE?
- Adequate Expertise:When it comes to enhancing or upgrading existing products to resolve minor or major issues, we have the technical expertise needed to keep the operational efficiency of the product intact.
- Unobstructed Product Performance:We can easily perform adaptive maintenance activities as and when required, without obstructing the performance of the product.
- Product Updating Requests:We can easily handle maintenance requests relating to updates or new releases.
- Wide Window Support:We provide round the clock support wherein our team works in multiple shifts, so you can have your product ready for use without experiencing any delays.
- Experienced Professionals:We have a team of well-trained and experienced professionals with the technical knowledge required to handle all kinds of glitches occurring in software products.
- Multi-talented Resource Pool:With rapid changes in technology, it is difficult to retain skilled resources, and when team members do leave, the knowledge they possess also leaves. This scenario really harms the continuity of ongoing projects. We never face this situation because we have a multi-talented pool of team members, many of whom have been with us for a long time, and who can be reallocated to other ongoing projects if the need arises.
- On-call and Email Helpdesk:We provide both on-call support and email support helpdesks for resolving technical issues.
- Remote Support:We can also undertake remote troubleshooting on request.
- Onsite Technical Activities:We have enough technical expertise and the proper channels to take up onsite technical support and maintenance activities.
- Proper Questionnaire:We also have requisite documentation to appropriately answer all kinds of questions that can generally be put forward by end users during on call support or email support sessions.
- Scalability:We also maintain a techno-savvy pool of resources which gives us the flexibility to scale up or scale down the team extremely quickly, if the need arises.
- Appropriate Database Maintenance:We maintain proper call records and/or logs of all support and maintenance activities undertaken by the technical support team, reducing the time required to conducting end user verification.
- Response Time:We have a healthy initial response time which is on par with the industry standard for handling support and maintenance requests.
- Varied Requests:We can handle all kinds of requests such as defects or bugs, intermittent problems, enhancement requests, lagging or latency issues, technical assistance requests, after-sales requests, etc.
- Agile Practices:We employ fully tested techniques and processes while resolving issues. Our staff are highly trained and work seamlessly as a team.
- Quick On Call Response Time:We do not keep callers waiting, but rather we respond quickly and try to establish a connection with the right point of contact in shortest possible time.
- Fast Email Response Time:We have a strict policy of replying to all support requests received through email in a timely manner, with a constructive solution as far as possible.
- Technically Qualified Professionals:We regularly conduct orientation and training sessions for our professionals so that they are up to date with the latest technological advancements, ensuring minimal delays in providing support and maintenance.
- Transparent Pricing:We have a very competitive price structure for our technical support and maintenance services where charges are incurred for only the services availed and no hidden charges are levied.
- Support with a Human Approach:We provide technical support and maintenance not only with technical expertise but also with an understanding and human approach. Our support experts regularly communicate with a wide range of people at all levels of technical ability.