Dedicated Product Support Team
“Forget Your Customer’s Technical Issues, Dedicated Product Support Teams Will Take Care Of Them.”
Growth in business not only brings more profits but also more customer care. More sales mean more after-sales support requests from your customers, and these requests could be of a technical nature that requires the involvement of specialised experts. Hiring and also retaining such support specialists in-house in the long run is not an easy task. This can escalate expenses which drain out your business profits or negatively impact other activities. A simple solution to this complex issue is to use a Dedicated Product Support Team.
A dedicated product support team which can work around the clock if needed, resolving each and every technical query of your customer. The technicians involved have certified skills and the specialised knowledge required to provide complete technical support. Such teams work exclusively for your business and on your terms. The pricing model for hiring their services is very transparent and simple. By hiring a dedicated product support team, you can rest assured that your customer support function is in safe hands while you concentrate on other business-building activities.
HOW CAN INFOSUBWAY’S DEDICATED SUPPORT TEAMS BOOST YOUR BUSINESS?
- We provide a wide window of support, and you can request extended and/or dedicated support hours customised to your requirements. Your customers will never complain about not receiving any technical or product support, ever.
- We create custom-built solutions only. Your customers will always receive the exact solutions to their specific problem, because we do not engage in the “one pill for all ills” kind of approach that can be commonplace in the market.
- We have a multi-speciality support system in place. One dedicated team can handle all kinds of queries – be they technical support, product support or after-sales complaints.
- We have an excellent employee retention ratio. Our HR policy is employee-friendly so we have minimal employee-hopping issues. Most of our support team members have been working with us for more than five years.
- We place complete execution control in your hands. You have full say during both the selection and execution processes.
- We utilise the latest team management tools. This provides you with full freedom to exercise adequate control over the management of the dedicated team.
- We distribute the workload and scope of the project based on your instructions. You have full control over project management decisions and can bring in changes at your convenience.
- We only employ individuals who are loyal and trustworthy, and here for the long term. You will never have to worry about security breaches to your customer records, or that your business reputation may be damaged. All our employees will sign an NDA if you require them to do so, and we do have our own internal NDA policy as well.
- We provide immaculate support services to your customers, and pride ourselves in excelling in this area. You will never hear ranting customer stories or complaints, ever, with us.
- We ensure our workplace is friendly, professionally stimulating and positive and we encourage a good work-life balance for cohesion, and stability among the team members. Working with us will always be a productive and mutually satisfying professional experience.
- We utilise a multi-talented resource pool for our support teams: Rapid changes on the technology horizon make it difficult to retain talent, and knowledge shared with individual team members goes along with them when they leave their job or go on extended vacation. This usually creates gap in the flow of the support services, however we do not face such scenarios. Because we involve a multi-talented resource pool for our support teams so that other team members can easily fill the void created by the absence of others.
- We fully guarantee that our team members are trained to handle every kind of adverse situation. Customer complaints, complex problems, and even serious product defect issues, will all be handled in the most professional and thoughtful manner.
- We are proven in the industry and have been associated with many of our clients for five or more years. Some of our experienced support specialist teams have been providing their valuable services continuously to the same client for over five years.